1. Introduction

Welcome to Pureestation. These Terms & Conditions govern access to and use of www.pureestation.com, including enquiries, quotations and purchases of our personalised event and banquet planning services.

Pureestation is independently operated and provides services directly to customers. By using this website or placing an order, you agree to comply with these Terms & Conditions and applicable laws.

Please read these terms carefully before submitting an enquiry or making a payment.

2. Services Provided

Pureestation provides personalised planning proposals for large-scale events, banquets and organised gatherings.

Our services may include:

• Event requirement assessment.
• Banquet arrangement proposals.
• Guest number and event scope considerations.
• Event schedule and organisational arrangements.
• Individualised planning documentation.
• Other arrangements expressly agreed upon with the customer.

The specific services provided depend on the customer’s requirements and the scope confirmed in the final quotation.

3. Quotations and Pricing

All prices displayed on our website represent deposits only and do not constitute the full service fee.

The service process is as follows:

1. The customer submits an enquiry and requests a quotation.
2. We communicate with the customer to assess the event requirements and proposed scope.
3. A quotation is issued, setting out the agreed services, total price, deposit and remaining balance.
4. The customer reviews and accepts the quotation.
5. The required deposit is paid to commence the agreed work.
6. Upon completion, the remaining balance is payable in accordance with the confirmed quotation.

A website listing or initial enquiry does not constitute acceptance of a complete service contract. The service agreement is established when the quotation and scope have been accepted by both parties.

Any additional charges must be communicated to and agreed upon by the customer before the additional work proceeds.

4. Deposits and Outstanding Balances

The deposit is an initial payment towards the total agreed service fee.

The deposit amount and payment arrangements will be stated in the relevant quotation before payment is requested.

The remaining balance becomes due upon completion of the agreed work, according to the payment terms confirmed in the quotation.

Customers are responsible for settling payments by the specified due dates. Where an outstanding balance remains unpaid, we may suspend further service delivery or withhold final deliverables until payment is received, subject to applicable consumer protection requirements.

5. Customer Responsibilities

Customers are responsible for:

• Providing accurate event information and contact details.
• Clearly communicating their requirements and preferences.
• Reviewing quotations and confirming the requested service scope.
• Providing relevant information within the agreed timeframe.
• Reviewing submitted work and communicating any requested changes promptly.
• Making payments in accordance with the confirmed arrangements.

Delays caused by incomplete, inaccurate or late information supplied by the customer may affect the agreed completion schedule.

6. Changes to Service Requirements

Any request to change the agreed scope, event information, arrangements or completion requirements must be submitted in writing.

We will assess the requested changes and communicate any effect on pricing, workload or completion dates.

Changes involving additional work may require a revised quotation and additional payment. Such changes will only proceed after the revised arrangements have been accepted by both parties.

7. Cancellation and Refunds

Customers wishing to cancel an order must submit a written request to machine@pureestation.com.

Cancellation requests will be assessed according to the stage of service delivery, work already completed, costs reasonably incurred and the terms agreed in the quotation.

Where work has not commenced, eligible payments will be assessed for refund in accordance with the applicable cancellation terms and mandatory legal requirements.

Where work has commenced, any refund assessment may take account of the services already performed and reasonable costs incurred, subject to applicable law.

Where the agreed service cannot be provided due to circumstances attributable to Pureestation, the customer will be informed and an appropriate resolution, including a refund where required, will be arranged.

Nothing in these Terms & Conditions excludes or restricts any statutory cancellation, withdrawal or refund rights available to consumers under applicable law.

8. Service Delivery and Completion

The estimated completion date and delivery arrangements for each service will be communicated during the quotation process.

Completion is assessed against the scope and requirements agreed in the confirmed quotation.

Where the customer requests revisions or provides additional information after work has commenced, the completion schedule may be adjusted by mutual agreement.

Final work may be supplied electronically through the agreed communication channel where this forms part of the confirmed service.

9. Customer Communications

Official customer communications are conducted through the contact details published on our website or other communication channels agreed by both parties.

Customers should retain relevant quotations, payment confirmations and written communications relating to their orders.

Any amendments to an order should be confirmed in writing to avoid misunderstandings concerning the agreed scope, pricing or completion arrangements.

10. Limitation of Liability

Pureestation is responsible for performing the services in accordance with the agreed scope and applicable legal obligations.

To the extent permitted by applicable law, we shall not be liable for indirect or consequential losses arising from circumstances outside our reasonable control.

We shall not be responsible for delays or additional work resulting from inaccurate information, late instructions or changes requested by the customer.

Nothing in these Terms & Conditions limits liability where such limitation is prohibited by applicable law, including liability for fraud, wilful misconduct or any statutory consumer rights that cannot lawfully be excluded.

11. Circumstances Beyond Our Control

Where events beyond our reasonable control materially affect the provision of agreed services, we will inform the customer as soon as reasonably practicable.

Both parties will discuss appropriate adjustments to the service arrangements and completion schedule.

Where the service can no longer be provided, any payment adjustment or refund will be handled in accordance with the agreed terms and applicable law.

12. Personal Information

Personal information submitted through our website or during the service process is handled in accordance with our Privacy Policy.

Customer information may be used for quotation preparation, service communications, order administration and payment-related records.

Further details concerning the collection, processing and retention of personal information are available in our Privacy Policy at www.pureestation.com.

13. Website Information

We make reasonable efforts to ensure that the information published on our website is accurate and current.

Service descriptions, displayed prices and examples are provided to help customers understand the nature of our services. The final service scope, pricing and completion arrangements are determined by the quotation accepted by both parties.

14. Governing Law and Consumer Rights

These Terms & Conditions are governed by the laws of Singapore, subject to applicable mandatory consumer protection legislation in the customer’s country of residence.

For customers residing in the European Union, mandatory consumer rights under applicable EU and national legislation remain unaffected.

Where a dispute arises, both parties should first attempt to resolve the matter through written communication.

Consumers retain the right to bring proceedings before any court or authority with jurisdiction under applicable mandatory law. Nothing in these Terms & Conditions restricts those rights.

15. Amendments to These Terms

Pureestation may update these Terms & Conditions when changes to its services, business operations or applicable legal requirements make revisions necessary.

The latest version will be published on www.pureestation.com.

Changes will not retrospectively alter an existing confirmed service agreement unless both parties agree or applicable law permits such changes.

16. Contact Information

For questions regarding these Terms & Conditions, quotations, payments, cancellations or existing orders, please contact us:

Brand Name: Pureestation
Website: www.pureestation.com
Email: machine@pureestation.com
Telephone: +65 9242 7978
Business Address: 7030 Ang Mo Kio Ave 5, #01-25, Singapore 569880

Business Hours: Monday to Friday, during regular business hours.

We generally respond to customer enquiries within 24 hours.

Thank you for choosing Pureestation.