1. About Our Services

Q1. What services does Pureestation provide?

Pureestation provides personalised planning proposals for large-scale events, banquets and organised gatherings. Our services include event requirement assessments, banquet arrangements, guest number considerations, event schedules and other arrangements agreed upon with customers.

Q2. Are your services personalised?

Yes. Each enquiry is assessed according to the customer’s event requirements, preferred arrangements, expected guest numbers and agreed scope of work.

Q3. How do I get started?

You can contact us through our website or email machine@pureestation.com. Please provide your event details and requirements so that we can review your enquiry and prepare a suitable quotation.

2. Quotations and Pricing

Q4. Are the prices displayed on your website the full service fees?

No. All prices displayed on our website represent deposits only, not the full service fees. The final price is determined after we have discussed and assessed your requirements.

Q5. How do I receive a quotation?

Submit an enquiry with your event details, including the event type, expected guest numbers, preferred date, location and requested arrangements. We will communicate with you to assess the requirements and provide a quotation.

Q6. What information is included in the quotation?

The quotation outlines the agreed service scope, total service fee, required deposit, remaining balance and relevant completion arrangements.

Q7. Can the quotation change after confirmation?

Any changes to the agreed requirements may affect the total price or completion schedule. We will discuss the proposed changes and obtain your agreement before proceeding with additional work.

3. Deposits and Payments

Q8. Why do I need to pay a deposit?

The deposit is an initial payment towards the total agreed service fee. It allows us to commence the work according to the confirmed quotation and service scope.

Q9. When do I pay the deposit?

The deposit is payable after the quotation and service requirements have been discussed and accepted by both parties.

Q10. When is the remaining balance due?

The remaining balance is payable upon completion of the agreed work, in accordance with the payment arrangements stated in your confirmed quotation.

Q11. Will I know the total price before making payment?

Yes. The total service fee, deposit amount and outstanding balance will be communicated to you before payment is requested.

Q12. Which payment methods are available?

Available payment methods are displayed during checkout. Customers can review the applicable payment options before completing a transaction.

4. Service Progress and Completion

Q13. How long does it take to complete a service?

Completion time depends on the scope, complexity and information required for each event. An estimated completion schedule will be discussed during the quotation process.

Q14. Can I request changes after the work has started?

Yes. You may submit change requests by email. We will assess their effect on the agreed scope, pricing and completion schedule. Additional work may involve additional charges, which will be discussed before proceeding.

Q15. How will I receive the completed work?

The completed planning proposal will be provided through the communication or delivery method agreed upon during the quotation process.

Q16. How can I check the progress of my order?

You may contact us by email and provide your order details. We will review the current service status and respond with relevant information.

5. Cancellation and Refunds

Q17. Can I cancel my order?

Yes. Cancellation requests should be submitted in writing to machine@pureestation.com. The request will be assessed according to the current stage of work, the agreed terms and applicable consumer protection legislation.

Q18. Are deposits refundable?

Refund eligibility depends on the circumstances of cancellation, the work already completed, reasonable costs incurred and applicable legal requirements. Deposits are not automatically non-refundable in every circumstance.

Q19. What happens if I cancel after work has started?

We will assess the completed work and reasonable costs incurred up to the cancellation date. Any amount refundable will be determined in accordance with the agreed terms and applicable law.

Q20. What happens if Pureestation cannot complete the agreed service?

We will contact the customer to discuss the circumstances and an appropriate resolution. Where a refund is required under the agreed terms or applicable law, the relevant amount will be arranged accordingly.

Q21. How do I request a refund?

Please email machine@pureestation.com with your order reference, payment details and reason for the request. We will review the information and communicate the outcome.

6. Customer Support

Q22. How can I contact Pureestation?

You can reach us through the following channels:

Q23. What are your customer service hours?

Our business hours are Monday to Friday, during regular business hours. Customers may leave a message by email or telephone, and enquiries are generally answered within 24 hours.

Q24. What should I include when contacting customer support?

Please provide your name, order reference where applicable, event details and a clear description of your enquiry. This helps us identify your request and respond appropriately.

7. Additional Information

Q25. Where can I find your website policies?

You can find further information on the following pages:

  • About Us
  • Contact Us
  • Privacy Policy
  • Terms & Conditions
  • Refund & Cancellation Policy

Q26. Which laws apply to your services?

Our business operates in accordance with applicable Singapore laws. Customers in European markets retain the mandatory consumer and data protection rights applicable in their country of residence.

Q27. How can I request further information before ordering?

Please contact us at machine@pureestation.com with your questions. We encourage customers to clarify the service scope, quotation, deposit and remaining balance before confirming an order.

Contact Information

Brand Name: Pureestation
Website: www.pureestation.com
Email: machine@pureestation.com
Telephone: +65 9242 7978
Business Address: 7030 Ang Mo Kio Ave 5, #01-25, Singapore 569880

Thank you for considering Pureestation for your event and banquet planning requirements.