1. Introduction

Pureestation provides personalised planning proposals for large-scale events, banquets and organised gatherings.

This Refund & Cancellation Policy explains the conditions under which customers may request cancellations or refunds for services purchased through www.pureestation.com.

All requests are reviewed according to the confirmed quotation, service progress and applicable Singapore and European consumer protection legislation.

2. Pricing and Deposit Policy

All prices displayed on our website represent deposits only and do not constitute the full service fees.

Our payment process is as follows:

1. Customers submit an enquiry and request a quotation.
2. We communicate with customers to assess their requirements.
3. A written quotation is provided, specifying the total service fee and agreed scope.
4. Customers review and accept the quotation.
5. The required deposit is paid to commence the agreed work.
6. The remaining balance is payable upon completion of the agreed service.

The deposit forms part of the total agreed service fee and is deducted from the outstanding balance.

The applicable deposit amount, total price and remaining balance are communicated before payment.

3. Customer Cancellation Before Service Commencement

Customers who wish to cancel an order before work commences should submit a written request to:

Email: machine@pureestation.com

We will review the cancellation request and assess the payment received.

Where no work has commenced and no applicable costs have been incurred, eligible payments will be refunded in accordance with the agreed terms and applicable legislation.

Any deductions must be based on a lawful contractual or statutory basis and communicated to the customer.

4. Cancellation After Service Commencement

If a customer requests cancellation after work has commenced, the refund assessment will take into account:

• The stage of service completion.
• The work already performed.
• The agreed service scope.
• Reasonable costs incurred in fulfilling the order.
• Any applicable statutory cancellation or withdrawal rights.

Where permitted by applicable law, charges may reflect the proportion of services already performed and reasonable costs properly incurred.

Any remaining refundable amount will be calculated accordingly.

A deposit will not automatically be treated as non-refundable merely because it has been paid.

5. European Consumer Withdrawal Rights

For eligible customers in the European Union, distance service contracts generally provide a 14-day withdrawal period beginning on the date the contract is concluded.

Where a customer expressly requests that service work begins during this withdrawal period, the customer may be required to pay a proportionate amount for services performed up to the date of withdrawal, where permitted by applicable law.

Where the service has been fully performed during the withdrawal period, the right to withdraw may be lost only where the customer has given prior express consent for the service to begin and acknowledged that the withdrawal right will be lost once the service has been fully performed, as required by applicable law.

Customers may exercise an applicable withdrawal right by sending a clear written statement to machine@pureestation.com.

Nothing in this Policy removes or restricts mandatory statutory consumer rights.

6. Cancellation by Pureestation

If we are unable to provide an agreed service due to circumstances attributable to our business, we will notify the customer and discuss an appropriate resolution.

Depending on the circumstances and applicable legal requirements, this may include:

• Rescheduling the agreed service by mutual consent.
• Revising the service arrangements by agreement.
• Refunding payments for services that cannot be provided.

Where a refund is legally due, it will be arranged in accordance with the applicable requirements.

7. Changes to Confirmed Orders

Customers may request changes to their confirmed service arrangements by emailing machine@pureestation.com.

Each request will be assessed according to its effect on the agreed scope, workload, pricing and completion schedule.

Additional work may require an updated quotation and additional payment.

No additional charges will be applied without communicating the revised arrangements and obtaining the customer’s agreement.

8. Refund Request Procedure

To submit a cancellation or refund request, customers should email machine@pureestation.com with the following information:

• Full name.
• Order reference.
• Date of payment.
• Amount paid.
• Reason for the cancellation or refund request.

We will review the request and may contact the customer if further information is required.

Customers will receive a response regarding the assessment and applicable refund arrangements.

9. Refund Processing

Approved refunds will generally be returned through the original payment method, where practicable.

Where a refund is required under applicable European consumer withdrawal legislation, it will be processed within the statutory timeframe, generally within 14 days of receiving the withdrawal notice, subject to the applicable legal provisions.

For other approved refunds, the processing period will be communicated to the customer.

Any applicable refund will be calculated according to the agreed service terms and relevant legal requirements.

10. Non-Excludable Consumer Rights

This Policy operates alongside applicable consumer protection legislation in Singapore and the European markets we serve.

Nothing in this Policy excludes, restricts or replaces mandatory consumer rights, including statutory withdrawal rights, remedies for failure to provide agreed services or other rights that cannot lawfully be waived.

Where mandatory local consumer protection requirements provide greater protection, those requirements shall take precedence.

11. Contact Information

For cancellation requests, refund enquiries or questions regarding this Policy, please contact us:

Brand Name: Pureestation
Website: www.pureestation.com
Email: machine@pureestation.com
Telephone: +65 9242 7978
Business Address: 7030 Ang Mo Kio Ave 5, #01-25, Singapore 569880

Business Hours: Monday to Friday, during regular business hours.

We generally respond to customer enquiries within 24 hours.

Thank you for choosing Pureestation.