1. Service Overview

Pureestation provides personalised planning proposals for large-scale events, banquets and organised gatherings.

Each service follows an enquiry-based process. Customers first submit their requirements, followed by consultation, quotation confirmation, deposit payment, service preparation and final payment upon completion.

Our services are managed directly by Pureestation, with customer communication and order coordination handled throughout the agreed service period.

2. Service Delivery Steps

Step 1 – Submit an Enquiry

Customers begin by submitting an enquiry through www.pureestation.com or by contacting us via email.

Please provide relevant information, including:

• Type of event or banquet.
• Expected number of guests.
• Preferred event date and location.
• Requested arrangements.
• Any specific requirements.

The information provided allows us to understand the scope of the requested service.

Step 2 – Quotation Request

After receiving an enquiry, we review the submitted information and prepare for an individual consultation.

Customers may be contacted if further details are required before a quotation can be prepared.

Step 3 – Consultation and Assessment

We communicate with customers to discuss their requirements, expected arrangements, service scope and estimated workload.

Following this assessment, we determine the proposed service arrangements and applicable charges.

Step 4 – Quotation Confirmation

A written quotation is provided for the customer to review.

The quotation specifies:

• Agreed service scope.
• Total service fee.
• Required deposit amount.
• Outstanding balance.
• Estimated completion schedule.
• Relevant service arrangements.

Customers should review and confirm all quotation details before making payment.

Step 5 – Deposit Payment

Once the quotation has been accepted by both parties, the customer pays the required deposit.

Important Pricing Information:

All prices displayed on our website represent deposits only and are not the full service fees.

The deposit forms part of the total agreed service price. The remaining balance is payable upon completion of the agreed work, according to the confirmed quotation.

Service preparation commences after the required deposit has been received and the relevant arrangements have been confirmed.

Step 6 – Service Preparation

Following confirmation of the order, we begin preparing the agreed event or banquet planning proposal.

The work is carried out according to the confirmed requirements and information supplied by the customer.

If additional information or clarification is required, we will contact the customer during this stage.

Requests that change the original scope may require a revised quotation and an adjusted completion schedule. Additional work will only proceed after the revised arrangements have been agreed upon.

Step 7 – Completion and Delivery

Once the agreed work has been completed, the customer will be notified.

The completed planning proposal will be provided through the communication or delivery method confirmed during the quotation process.

Customers may review the completed work against the agreed service scope and notify us of any outstanding matters covered by the original agreement.

Step 8 – Final Balance Payment

Upon completion of the agreed work, the customer is required to settle the outstanding balance stated in the confirmed quotation.

The final payment completes the agreed payment arrangement for the service.

Payment confirmation and relevant order records will be retained in accordance with applicable business and legal requirements.

3. Estimated Service Time

The completion period varies according to the event requirements, scope of work, quantity of information involved and customer response times.

An estimated schedule will be communicated during the quotation process.

Delays caused by incomplete information, late customer responses or additional requests may result in an adjustment to the original completion schedule. Any significant changes will be communicated to the customer.

4. Changes to Confirmed Orders

Customers may request changes by contacting us at machine@pureestation.com.

Each request will be reviewed to determine whether it affects the agreed service scope, pricing or completion schedule.

Additional work or revised arrangements will require written confirmation of the applicable changes before proceeding.

5. Cancellation and Refund Arrangements

Customers wishing to cancel an order should submit a written request to machine@pureestation.com.

Cancellation and refund requests will be assessed according to the stage of service delivery, work completed, reasonable costs incurred and the agreed quotation.

Any applicable refunds will be handled in accordance with our Refund & Cancellation Policy and mandatory consumer protection legislation.

Nothing in this process limits statutory cancellation or withdrawal rights available to customers under applicable Singapore or European law.

6. Customer Responsibilities

To support an orderly service process, customers are expected to:

• Provide accurate event information.
• Confirm the quotation before payment.
• Supply requested details within the agreed timeframe.
• Review the agreed service scope.
• Communicate requested changes in writing.
• Settle the deposit and outstanding balance according to the confirmed payment arrangements.

Incomplete information or delayed responses may affect the service schedule.

7. Contact Information

For quotation requests, service progress enquiries or questions about the delivery process, please contact us:

Brand Name: Pureestation
Website: www.pureestation.com
Email: machine@pureestation.com
Telephone: +65 9242 7978
Business Address: 7030 Ang Mo Kio Ave 5, #01-25, Singapore 569880

Business Hours: Monday to Friday, during regular business hours.

We generally respond to enquiries within 24 hours.

Pureestation appreciates your interest and looks forward to assisting with your event and banquet planning requirements.