1. Introduction

Pureestation respects the privacy of its customers and visitors. This Privacy Policy explains how we collect, use, store and process personal information when you visit www.pureestation.com, submit an enquiry or purchase our event and banquet planning services.

Pureestation is independently operated and acts as the data controller for personal information collected through this website, in accordance with applicable Singapore data protection legislation and the European Union General Data Protection Regulation (GDPR), where applicable.

2. Information We Collect

We may collect the following information when you use our website or contact us:

• Personal details, including your name and contact information.
• Enquiry details, including event dates, locations, guest numbers and requested arrangements.
• Order information, including quotations, deposit payments and outstanding balances.
• Payment transaction details and payment status.
• Website usage information, including IP addresses, browser types and cookie preferences.

We only collect information relevant to providing our services, responding to enquiries and managing customer orders.

3. How We Use Your Information

Personal information may be used for the following purposes:

• Responding to customer enquiries and quotation requests.
• Discussing event requirements and assessing requested arrangements.
• Preparing and confirming service quotations.
• Processing deposit payments and outstanding balances.
• Preparing and completing agreed service proposals.
• Managing customer communications and order records.
• Meeting applicable legal, accounting and regulatory obligations.
• Maintaining website functionality and reviewing general website usage.

We do not use personal information for unrelated purposes without an appropriate legal basis.

4. Quotations and Payment Information

Our website displays deposit amounts only, rather than the full service fees.

The service process begins with an enquiry and quotation request, followed by communication and assessment of the customer’s requirements. Once the service scope and quotation have been agreed, the customer pays the required deposit.

Following completion of the agreed work, the remaining balance becomes payable in accordance with the confirmed quotation.

Payment transactions are processed by Stripe, which acts as a payment service provider. Payment-related information may be shared with Stripe for transaction processing, payment verification and the handling of relevant payment records.

Pureestation does not store complete payment card details on its website. Payment information is handled in accordance with the applicable privacy terms of the payment service provider.

5. Cookies and Website Usage

Our website uses cookies and similar technologies to support essential website functions and understand general visitor activity.

Cookies may be used for:

• Essential website functions.
• Remembering customer preferences.
• Understanding website visits and usage patterns.
• Supporting payment-related functions where applicable.

Non-essential cookies are activated only after visitors provide their consent through the cookie preference notice. Visitors may change their preferences or withdraw consent at any time through the available cookie settings.

Third-party service providers, including Stripe where applicable, may use cookies or similar technologies in connection with their services.

6. Sharing of Personal Information

We may disclose relevant personal information to the following parties where necessary:

• Stripe, for payment processing and transaction-related services.
• Website hosting and maintenance providers.
• Service providers assisting with website operations and customer communications.
• Relevant authorities where disclosure is required by applicable law.

Such information is limited to what is reasonably required for the relevant purpose. We do not sell customers’ personal information to third parties.

7. International Data Transfers

As Pureestation operates from Singapore and serves customers in European markets, personal information may be processed or transferred between Singapore, the European Economic Area and other countries where relevant service providers operate.

Where the GDPR applies, transfers of personal information outside the European Economic Area are carried out using an applicable transfer mechanism, such as an adequacy decision or appropriate contractual safeguards, where required.

Personal information handled in Singapore is subject to the applicable requirements of the Personal Data Protection Act 2012.

8. Data Retention

We retain personal information only for the period necessary to fulfil the purposes described in this Policy and to meet applicable legal and business requirements.

Our general retention periods are:

• Enquiry records: Up to 24 months after the last meaningful communication.
• Customer and service records: Up to 5 years following completion of the relevant service.
• Payment and accounting records: Up to 5 years, or longer where applicable legal requirements require additional retention.
• Cookie preferences: For the period necessary to record and respect the visitor’s choices.

When information is no longer required, it will be deleted or anonymised in accordance with applicable requirements.

9. Your Privacy Rights

Where applicable under the GDPR and Singapore’s Personal Data Protection Act 2012, individuals may exercise the following rights:

• Request access to their personal information.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information where legally permitted.
• Request restrictions on certain processing activities.
• Object to processing where applicable.
• Request a copy of eligible personal information in a portable format.
• Withdraw consent where processing is based on consent.

Requests may be submitted using the contact details provided below. We may request reasonable information to verify the identity of the person making a request.

Individuals in the European Economic Area may also lodge a complaint with their relevant national data protection supervisory authority.

10. Data Protection and Confidentiality

Pureestation applies appropriate organisational and administrative measures to protect personal information against unauthorised access, disclosure, alteration or loss.

Access to customer information is limited to what is required for relevant business activities. Information is handled in accordance with applicable data protection obligations.

11. Children’s Privacy

Our website and services are intended for adults. We do not knowingly collect personal information directly from children where parental consent or another lawful basis is required.

If we become aware that such information has been collected inappropriately, we will take appropriate steps in accordance with applicable law.

12. Changes to This Privacy Policy

Pureestation may revise this Privacy Policy when necessary to reflect changes in business operations, website functions or applicable legal requirements.

The latest version will be published on www.pureestation.com, together with its updated revision date.

13. Contact Information

For privacy-related enquiries, requests concerning personal information or questions about this Policy, please contact us:

Brand Name: Pureestation
Website: www.pureestation.com
Email: machine@pureestation.com
Telephone: +65 9242 7978
Business Address: 7030 Ang Mo Kio Ave 5, #01-25, Singapore 569880

All privacy enquiries should be submitted by email. We generally respond within 24 hours.

This Privacy Policy is governed by applicable Singapore data protection legislation and relevant European data protection requirements, including the GDPR where applicable.